Regal Technologies DirectPay
Direct Pay™ the Interactive Voice Response (IVR) System is a full featured system designed to handle in-bound customer calls. Its pre-scripted prompts gather payments via check, credit card, or ACH.
Direct Pay™ includes full integration of Fraud Detection Suite (FDS) which is a set of customizable, rules-based filters and tools that identify manage and prevent suspicious and potentially costly fraudulent transactions.
Who it's for
Direct Pay™ is designed for merchants that:
- Accept payment from customers by phone
- Want to improve customer service and convenience
- Want to accept payments 24.7
- Want to decrease customer on-hold times
- Want the capability to accept hundreds of payments per hour
- Want the capability of an enterprise-level IVR without the equipment and programming costs
How it Works
The Direct Pay™ system accepts calls from your customers wishing to make a check, credit card, or ACH payment. The customer direct dials or is transferred to an 800 number provided by e-Complish. The call is answered in your company name and proceeds to take a payment from your customer using speech recognition or a standard touch-tone keypad on their phone. Unlike service bureaus, your customer will hear your company name; not ours. This will increase the likelihood of payment versus a third party service bureau and promotes future use and convenience for your customer.
- Guaranteed 24.7 Operation.
- Real-Time Credit Card Processing.
- Integrated with TeleCheck Check Acceptance Suite.
- Personalized Scripting and Voice Prompts.
- Verifies Check Authenticity.
- Database Interactivity between e-Complish and Your Systems.
- Real-Time Web Reporting and Statistics via Web Interface.
- NACHA Compliant ACH Processing via IVR - Payment Authorization is verbally recorded.
- 100% PCI Compliant Credit Card Processing for maximum security.
- Increased Cash Flow
- Enhanced Productivity of Current Staff.
- Customer Service is Improved.
- Expands Payment Retrieval Hours to 24.7
- Competitive Advantage.
- Set-up, Programming, and Equipment at no charge
- Industry Best 180 Day Trial Period.
Process Checks with Confidence Using Electronic Fund Transfer via ACH or Printed Paper Demand Drafts
Check and Funds Verification all done in real-time!
Regal specializes in obtaining
Credit Card Merchant Accounts in the “hard to get” Collections and Legal Industries.
Contact us to speak to a Payment Specialist.
Accept and Process Payments Using HostPay through your website, BatchPay via payment file uploads, RecurPay payment scheduling and our Fraud Detection Suite for security.
Contact a Regal Payment Specialist for an overview of how our VirtualPay CSR Portal and Direct Pay IVR Telephone Payment System can increase your call center efficiency and call hold times.