Regal Technologies DirectPay

Direct Pay™ the Interactive Voice Response (IVR) System is a full featured system designed to handle in-bound customer calls. Its pre-scripted prompts gather payments via check, credit card, or ACH.

Direct Pay™ includes full integration of Fraud Detection Suite (FDS) which is a set of customizable, rules-based filters and tools that identify manage and prevent suspicious and potentially costly fraudulent transactions.

Who it's for

Direct Pay™ is designed for merchants that:

  • Accept payment from customers by phone
  • Want to improve customer service and convenience
  • Want to accept payments 24.7
  • Want to decrease customer on-hold times
  • Want the capability to accept hundreds of payments per hour
  • Want the capability of an enterprise-level IVR without the equipment and programming costs

How it Works

The Direct Pay™ system accepts calls from your customers wishing to make a check, credit card, or ACH payment. The customer direct dials or is transferred to an 800 number provided by e-Complish. The call is answered in your company name and proceeds to take a payment from your customer using speech recognition or a standard touch-tone keypad on their phone. Unlike service bureaus, your customer will hear your company name; not ours. This will increase the likelihood of payment versus a third party service bureau and promotes future use and convenience for your customer.

Features

  • Guaranteed 24.7 Operation.
  • Real-Time Credit Card Processing.
  • Integrated with TeleCheck Check Acceptance Suite.
  • Personalized Scripting and Voice Prompts.
  • Verifies Check Authenticity.
  • Database Interactivity between e-Complish and Your Systems.
  • Real-Time Web Reporting and Statistics via Web Interface.
  • NACHA Compliant ACH Processing via IVR - Payment Authorization is verbally recorded.
  • 100% PCI Compliant Credit Card Processing for maximum security.

Benefits

  • Increased Cash Flow
  • Enhanced Productivity of Current Staff.
  • Customer Service is Improved.
  • Expands Payment Retrieval Hours to 24.7
  • Competitive Advantage.
  • Set-up, Programming, and Equipment at no charge
  • Industry Best 180 Day Trial Period.

Click Here to contact a Regal Payment Specialist

 

ACH/CHEck

Process Checks with Confidence Using Electronic Fund Transfer via ACH or Printed Paper Demand Drafts


NEW!
Check and Funds Verification all done in real-time!

 

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Credit Cards

Regal specializes in obtaining
Credit Card Merchant Accounts in the “hard to get” Collections and Legal Industries.

Contact us to speak to a Payment Specialist.

 

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Web Payments

Accept and Process Payments Using HostPay through your website, BatchPay via payment file uploads, RecurPay payment scheduling and our Fraud Detection Suite for security.

 

 

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Call Center

Contact a Regal Payment Specialist for an overview of how our VirtualPay CSR Portal and Direct Pay IVR Telephone Payment System can increase your call center efficiency and call hold times.

 

 

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