Regal Technologies DirectPay

Direct Pay™ the Interactive Voice Response (IVR) System is a full featured system designed to handle in-bound customer calls. Its pre-scripted prompts gather payments via check, credit card, or ACH.

Direct Pay™ includes full integration of Fraud Detection Suite (FDS) which is a set of customizable, rules-based filters and tools that identify manage and prevent suspicious and potentially costly fraudulent transactions.

Who it's for

Direct Pay™ is designed for merchants that:

  • Accept payment from customers by phone
  • Want to improve customer service and convenience
  • Want to accept payments 24.7
  • Want to decrease customer on-hold times
  • Want the capability to accept hundreds of payments per hour
  • Want the capability of an enterprise-level IVR without the equipment and programming costs

How it Works

The Direct Pay™ system accepts calls from your customers wishing to make a check, credit card, or ACH payment. The customer direct dials or is transferred to an 800 number provided by e-Complish. The call is answered in your company name and proceeds to take a payment from your customer using speech recognition or a standard touch-tone keypad on their phone. Unlike service bureaus, your customer will hear your company name; not ours. This will increase the likelihood of payment versus a third party service bureau and promotes future use and convenience for your customer.


  • Guaranteed 24.7 Operation.
  • Real-Time Credit Card Processing.
  • Integrated with TeleCheck Check Acceptance Suite.
  • Personalized Scripting and Voice Prompts.
  • Verifies Check Authenticity.
  • Database Interactivity between e-Complish and Your Systems.
  • Real-Time Web Reporting and Statistics via Web Interface.
  • NACHA Compliant ACH Processing via IVR - Payment Authorization is verbally recorded.
  • 100% PCI Compliant Credit Card Processing for maximum security.


  • Increased Cash Flow
  • Enhanced Productivity of Current Staff.
  • Customer Service is Improved.
  • Expands Payment Retrieval Hours to 24.7
  • Competitive Advantage.
  • Set-up, Programming, and Equipment at no charge
  • Industry Best 180 Day Trial Period.

Click Here to contact a Regal Payment Specialist



Process Checks with Confidence Using Electronic Fund Transfer via ACH or Printed Paper Demand Drafts

Check and Funds Verification all done in real-time!


Learn More>>

Credit Cards

Regal specializes in obtaining
Credit Card Merchant Accounts in the “hard to get” Collections and Legal Industries.

Contact us to speak to a Payment Specialist.


Learn More>>

Web Payments

Accept and Process Payments Using HostPay through your website, BatchPay via payment file uploads, RecurPay payment scheduling and our Fraud Detection Suite for security.



Learn More>>

Call Center

Contact a Regal Payment Specialist for an overview of how our VirtualPay CSR Portal and Direct Pay IVR Telephone Payment System can increase your call center efficiency and call hold times.



Learn More>>